Shipping Policy
At Nikshala, we specialize in providing high-quality digital products to enhance your educational journey. Since our offerings are digital, the following shipping policy outlines the delivery process for our digital products.
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1. Delivery Method and Timing
Instant Download: Upon successful payment, digital products such as templates, e-books, and software tools are available for immediate download. You will receive a confirmation email with a download link.
Email Delivery: For products requiring additional processing, such as personalized documents, you will receive the product via email within 24-48 hours after purchase.
2. Accessing Your Digital Products
Account Access: If you have an account with us, you can also access your purchased digital products from your account dashboard. Simply log in to your account to view and download your products.
Download Links: Ensure that you save and back up your download links. If you encounter any issues with downloading your product, please contact our support team for assistance.
3. Issues with Digital Product Delivery
Non-Receipt of Email: If you do not receive your confirmation email within a few minutes of making a purchase, please check your spam or junk folder. If the email is not there, contact our support team at [nd@nikshala.com].
Download Problems: If you experience any problems downloading your product, please reach out to our support team with your order details, and we will assist you promptly.
4. Refunds and Cancellations
Refund Policy: Due to the nature of digital products, all sales are final. We do not offer refunds once the product has been downloaded or accessed. Please refer to our [Refund Policy](link to refund policy page) for more details.
Cancellations: If you wish to cancel an order before downloading the product, please contact our support team immediately. We will process your cancellation and issue a refund if the product has not been accessed.
5. Security and Privacy
Secure Transactions: We use secure payment gateways to ensure your payment information is protected. Your privacy and security are our top priorities.
Data Protection: We do not store your payment information on our servers. All transactions are encrypted and processed securely.
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6. Contact Us
If you have any questions or concerns regarding our shipping policy for digital products, please contact our customer support team at [nd@nikshala.com]. We are here to help and ensure you receive your digital products smoothly and efficiently.
Thank you for choosing Nikshala. We appreciate your business and look forward to supporting your educational needs with our high-quality digital products.